Privacy Policy

1. Introduction

Ultimate Mechanics (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Privacy Act 2020. This policy explains how we collect, use, store, and share your data. By providing your information, you consent to these practices.

2. What Personal Information We Collect

Name, contact details, address, email, phone number.
Vehicle information: number plate, VIN, service history.
Financial/credit info if you apply for finance through third parties.
Roadside assistance details (time & location), if requested.
CCTV footage at our premises.
Customer enquiries, feedback, and communication records.
Social media profile details if you interact with us online.
Website use details (e.g., pages visited, device, timing) via cookies.

3. How We Collect Your Information

We gather data:

Directly from you—in-person, by phone, email, or via our website.
Through our website or social media interactions.
From motor vehicle registers (authorized under New Zealand law).
From third-party finance providers or service partners.

4. Why We Use Personal Information

Your information is used for:

Delivering and improving our vehicle servicing and roadside assistance.
Booking services and managing your vehicle history.
Communication and customer support.
Improving our website and digital offerings.
Marketing, if you opt in to receive our updates.

5. With Whom We May Share Your Information

External service providers involved in your servicing or roadside request.
Finance partners, if applicable to your purchase.
Our own staff and approved subcontractors, only as needed.
Legal or regulatory authorities if required.

6. How We Protect Your Information

We use secure systems and access controls to safeguard your data. While no method is perfect, we take reasonable measures to prevent unauthorized access or misuse. In the event of a data breach, we will notify you as required by law.

7. Cookies & Website Analytics

We use cookies and analytics tools to understand website use and enhance performance. You can choose to disable cookies via your browser, though this may impact website functionality.

8. Your Rights (Under NZ Privacy Rules)

Access: You can request what information we hold about you.
Correction: Ask us to update or correct any inaccurate data.
Deletion: Request removal of your info where legally appropriate.
Privacy Questions: Contact us for any concerns or complaints.

9. Changes to This Policy

We may update this policy over time. If we do, the date at the top will change. We encourage you to review this page periodically.

10. How to Contact Us

If you have questions or want to exercise your rights, please contact us:

Ultimate Mechanics
[Address line]
Email: [your-email@example.com]
Phone: [your-contact-number]